One of our goals is to provide quality individualized medical care promptly. Late cancellations and No-Shows (including arriving more than 10 minutes late) inconvenience other patients as it blocks the opportunity to be seen by those who need access to medical care and delays our schedule. We understand situations arise when you may need to cancel your appointment, and we appreciate advance notice when that happens.

CANCELING APPOINTMENTS

Please call our office at least 24 hours before your appointment to notify us if you need to reschedule or cancel the reserved time. Appointments canceled on the appointment day will be subject to a discretionary $25.00 cancellation fee.

NO-SHOWS AND LATE ARRIVALS

Patients who miss their appointment or present later than 10 minutes after scheduled appointments are considered a No Show and subject to a $50.00 No Show fee. This No-Show fee will not be submitted to insurance and is your responsibility; it must also be paid before scheduling your next appointment.

Those arriving late may be seen the same day depending on the rest of the schedule for that day and, if unable to be seen, may reschedule for another day.

Patients who ‘No Show’ up two (2) times may see limitations to accessing future appointments, i.e., leaving a credit card on file to charge a fee. Thank you for understanding; exceptional, unavoidable circumstances may cause you to cancel with short notice. Please let us know if this happens. The fee may be waived at the practice’s discretion and previous incidences in these instances.

Share This